Full account setup and configuration of development account for integration
We will help you set up and configure your eBay account to connect our integration solution. We can liaise with the Customer support team on your behalf if required.
Help in lifting off the limits
Newly created marketplace accounts often have certain limits applied by default. These limits can be increased or lifted off completely. We will advise on when it is time to approach the Customer support team and provide all the required information in order for the limits to be increased or lifted off completely.
Assistance with product upload
Our product integration works in two stages. First products get uploaded from the site to our system where they can be further configured and then they get sent to eBay.
Even though we've made both very straight forward and easy to use we are always ready to help our clients to organize the upload from the site to the back end of our system, or further to eBay. We can assist with setting up product properties to maximize visibility of those products and conversion rates.
Help with batch uploading set up
Products can be uploaded in batches to the marketplaces. Our team offers help in understanding how batch upload works and configuring your account to support batch upload.
Batch upload speeds up the integration process and makes it so much easier and less time consuming.
Full support and troubleshooting of Ebay errors
We help you to increase the number of listed products on eBay marketplace by eliminating errors.
eBay is dealing with the enormous numbers of different products coming from various sellers, just like you. Sometimes their systems wont accept or understand a product and would raise an error.
Our systems record such error notifications and store them in a special log.
Our specialists are trained to deal with such errors and resolve the issues to avoid errors in the future.
Data feed support and maintenance
Holbi's Accounts managers are trained to deal with various product types and will assist you with setting up product feeds and creating new products, if needed.
Assistance with Account lock situations
Sometimes your eBay seller account may get locked for various reasons. We will be there for you to assist with submitting an un-lock request to eBay and dealing with the whole situation to its successful resolution.
Holbi's Ebay Integration solution comes with full training. We can train you or your personnel on how to use the systems.
Training is provided over the phone or live chat. We can do screen share as well. We offer user manuals and video tutorials for your convenience.